SHIPPING & RETURNS

HOL is not responsible for any items bought in concessions, only items bought in our concept stores!

Exchanges

ALL ITEMS ON THIS WEBSITE IS FINAL SALE - SINCE ITS ALL MARKE DOWN.

Exchanges are allowed within 14 days of the initial delivery date. All items must be returned in their original condition. Shipping and handling charges for return merchandise are not refundable unless we have made a shipping error.

Returns from outside of the EU/UK must be invoiced as “RETURNED GOODS – OF NO COMMERCIAL VALUE” to prevent them being held at UK Customs.

If requested by shipping company, put value to USD 10. If you don’t mark the shipment clearly with No Commercial Value/Return, we risk getting charged for import tax and custom. Any custom or VAT related costs due that the return package is not marked correctly, will be charged back to you.

The return and financial responsibility is yours until it reaches House Of Lancry and are confirmed by a delivery confirmation. Please notice that we can exchange your items to another size or type if available in stock. You will be charged for the new postage of the return. 

RETURNS are not allowed for purchases made on this website.

All orders are FINAL SALE.

House Of Lancry Exchanges

HOL USA
401 CENTRAL AVENUE
CEDARHURST, NY 11516

949-545-1026

HOL LONDON
10 parson street, London, UK
NW4 1QB

If you don’t want to exchange your item with another size or color, please email us and we will create a store credit for you, This credit will be available for a one month from the date of its creation - no EXCEPTION!

gift cards are valid only for one year only!

Non-exchangeable items 
HOL reserves the right to refuse returns in the following cases:

  • If items are not returned in their original conditions;

  • If items are not returned with their tags, boxes, and labels properly attached;

  • If items are not returned within 7 days from the date you received your parcel;

  • If items show any usage or damage signs (perfume, make-up stains);

  • If the return is not complying with the RETURN TERMS & CONDITIONS for any reason;

Please note that if you return an item FOR AN EXCHANGE that is non EXCHANGEABLE, we won’t proceed to the EXCHANGE of this item.

Still, need help?
Simply CALL OUR STORE 929- 4451026 OR EMAIL US at info@houseoflancry.com and we will do our best to find the best solution for your needs.